Privacy policy
How we handle the information you give us. [CONFIRMĂ CU IONUȚ: revizuire finală de conformitate UK GDPR + perioada exactă de retenție înainte de publicare]
Who we are
This website is operated by Electro Heating Limited, trading as EH Fire Safety Solutions, company no. 12609754, registered in England & Wales. For any privacy question, contact info@e-hfiresafety.co.uk or call 020 3837 0778.
What information we collect
When you use our booking or contact form, we collect the details you provide: your name, phone number, email, postcode, property type, the service you need, your preferred dates and any notes. We also record the page you came from and the time of submission so we can respond helpfully.
How we use it
We use your information only to respond to your enquiry: to call you back, arrange a survey or visit, prepare a quote, and carry out any work you ask us to. A named person contacts you about your enquiry. We do not use your details for marketing without your separate consent.
Lawful basis
Under UK GDPR, we process your enquiry data on the basis of taking steps at your request before entering into a contract, and our legitimate interest in responding to enquiries about our services. When you tick the consent box, you agree to be contacted about your enquiry.
Who we share it with
Your booking details are handled by our booking system and stored securely so our team can act on them. We do not sell your data. We share it only with service providers that help us operate the website and booking process, and only as needed to respond to you. [CONFIRMĂ CU IONUȚ: numele exacte ale procesatorilor: Google Workspace/Apps Script, Resend, Cloudflare]
How long we keep it
We keep enquiry data only as long as needed to deal with your enquiry and any resulting work, and to meet our legal and insurance obligations, then we delete it. [CONFIRMĂ CU IONUȚ: perioada exactă de retenție, ex. 24 de luni]
Your rights
You have the right to ask for a copy of your data, to have it corrected or deleted, and to object to or restrict our use of it. To exercise any of these, email info@e-hfiresafety.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO).
Cookies and analytics
We keep the site fast and light. Where we use analytics to understand how the site is used, we do so in a privacy-conscious way. [CONFIRMĂ CU IONUȚ: dacă se activează GA4 și dacă e nevoie de banner de consimțământ]